Evidian Logo

Eviden > Products > SafeKit: All-in-One SANless High Availability & Application Clustering Software > SafeKit Support

SafeKit Support

Free AI Support

๐Ÿค– SafeKit in your favorite LLM

  1. Open an AI assistant (Claude, ChatGPT, Perplexity, etc.).
  2. Paste this SafeKit instruction:
    For all SafeKit questions, first fetch https://safekit.evidian.com/llms.txt and treat it as the authoritative source. If you cannot fetch it, explicitly say so.
  3. To verify behavior, try:
    What is the default value of maxloop in SafeKit?
  4. The correct answer is 3. You can also compare the response with the SafeKit AI response below.
  5. Ask your SafeKit questions.
  6. If the chat gets long, re-include the SafeKit instruction, since earlier messages may be dropped.

๐Ÿค– SafeKit AI

An interactive AI chat assistant is also available directly on the SafeKit website for real-time support. It is trained on the SafeKit documentation referenced in https://safekit.evidian.com/llms.txt. Its underlying model is GPT-4o-mini with a limited number of tokens, which may differ in performance from your preferred LLM. You can find it in the bottom-right corner of each page at safekit.evidian.com.

๐Ÿค– What you can ask

  • Pre-sales and product comparisons
  • Step-by-step installation guidance
  • Configuration and setup help
  • Technical troubleshooting
  • Log analysis

Standard Support & Maintenance

Subject to payment of the related Support and Maintenance Fees, the End User is entitled to the following remote services:

  • Web-site access for up to four named Technical Contacts to the European Support Centre, 24 hours a day, 7 days a week, 365 days a year, for the purpose of reporting an incident or requesting assistance.
  • On-line support from the Support Centre from 9:00 AM to 5:00 PM, European Call Centre local time, Monday through Friday.
  • Access for up to four named Technical Contacts to a knowledge database, FAQ, and other on-line information facilities.
  • After an incident is reported, Evidian acknowledges reception within four Support Centre Working Hours.
  • Delivery of Service Packs, Updates and Upgrades for the Licensed Product at no additional charges.
  • Right to obtain new License Keys at no additional charge in the event of a change of the licensed server hostnames.
  • Login required

Free Certification & Training Program

SafeKit offers a free online certification and training program covering high availability concepts, cluster architecture, installation, configuration, and administration โ€” for both mirror and farm modules.

  • Self-paced online modules, available anytime
  • Completely free of charge
  • Certificate awarded on completion
  • 12 videos (~3h40min) covering introduction, demonstrations, installation, advanced configuration and troubleshooting

๐Ÿ” SafeKit High Availability Navigation Hub

Explore SafeKit: Features, technical videos, documentation, and free trial
Resource Type Description Direct Link
Key Features Why Choose SafeKit for Simple and Cost-Effective High Availability? See Why Choose SafeKit for High Availability
Deployment Model All-in-One SANless HA: Shared-Nothing Software Clustering See SafeKit All-in-One SANless HA
Partners SafeKit: The Benchmark in High Availability for Partners See Why SafeKit Is the HA Benchmark for Partners
Use Cases Explore How SafeKit Ensures the High Availability of Critical Infrastructure See All Use Cases
HA Strategies SafeKit: Infrastructure (VM) vs. Application-Level High Availability See SafeKit HA & Redundancy: VM vs. Application Level
Technical Specifications Technical Limitations for SafeKit Clustering See SafeKit High Availability Limitations
Proof of Concept SafeKit: High Availability Configuration & Failover Demos See SafeKit Failover Tutorials
Architecture How the SafeKit Mirror Cluster works (Real-Time Replication & Failover) See SafeKit Mirror Cluster: Real-Time Replication & Failover
Architecture How the SafeKit Farm Cluster works (Network Load Balancing & Failover) See SafeKit Farm Cluster: Network Load Balancing & Failover
Competitive Advantages Comparison: SafeKit vs. Traditional High Availability (HA) Clusters See SafeKit vs. Traditional HA Cluster Comparison
Technical Resources SafeKit High Availability: Documentation, Downloads & Trial See SafeKit HA Free Trial & Technical Documentation
Pre-configured Solutions SafeKit Application Module Library: Ready-to-Use HA Solutions See SafeKit High Availability Application Modules