---
canonical: https://safekit.evidian.com/wp-content/uploads/documents/eula-en.pdf
---
# PDF Converted to Markdown
## Page 1
Confidential
Evidian End User License – v2012-04 Page 1 of 4 In itials …………../…………..
End User License Terms and Conditions
for
Evidian Licensed Products
1. Definitions
Any first letter capitalised terms in these End Use r License Terms and Conditions shall have the meani ngs ascribed to them below or as
may be set forth elsewhere in these End User License Terms and Conditions.
“Agreement”: the contract entered into between Licensor and End User pertaining to Evidian Licensed Products and un der which
Licensor grants End User a License pertaining to such Licensed Products
“Authorised Software Platform”: an operating system platform and other prerequisit e software on which the Software has been tested
and qualified by Evidian.
“Client System”: Designated System that is a personal computer based system deployed in a central or remote location.
“Correction”: a permanent Fix to a Problem in the Software.
“Designated System”: the designated computer system running an Authoris ed Software Platform on which the End User first ru ns the
Software and, for server based Software, for which Licensor has issued a Key.
“Documentation”: any user manuals, other related materials provided as part of Support to customers contracting and paying Support,
and all changes made to such manuals and other mate rials, that are published by Evidian for use in co nnection with the Software in the
English language and in electronic format.
“End User”: the person or legal entity who has entered into an Agreement with Licensor and to whom Licensor has gr anted a License
to use Licensed Products for End Users Internal Business Purposes
“Fix”: a correction of an error in the Software.
“Internal Business Purpose”: use of the Licensed Product for End User’s own bus iness purposes, and not for (i) redistribution to t hird
parties, (ii) time sharing, and/or (iii) outsourcing, or service bureau use.
“Key”: an alpha numeric string of characters tied to the Designated System MAC address or other such system identifier that permits
the End User to use any server based Software.
“Licensed Product(s)”: (a) the Software in only machine executable code i n binary format, and b) Documentation, published an d
licensed by Evidian and sublicensed by Licensor in accordance with these End User License Terms and Co nditions. Licensed Products
shall also include Fixes and Service Packs supplied to End-User who contracts and pays for Support .
“Licensor”: the person or legal entity to whom Evidian has granted the right to sub-license Evidian Licensed Products and who has
granted End User a License to use Evidian Licensed Products.
“Minimum Hardware Configuration”: the minimum hardware configuration necessary to run the Software as specified by Evidian.
“Server System”: Designated System that is a central server based computer system
“Service Pack ”: Fixes to a Version of a Software compiled into a set of coherent Fixes, including all previous Fixe s for a particular
Version, that is generally made available to Licen sees who benefit from an appropriate Support contra ct pertaining to that Version and
who have paid all and any appropriate Support Fees.
“Software” : means the computer programs, in whole or in part, or any copy thereof, consisting of machine-readabl e instructions and
any of the computer programs components in binary f ormat (“Object Code”), including but not limited to data, audio-visual content
(such as images, text, recordings, or pictures).
“Specifications”: the official document issued by Evidian setting forth the technical specifications for Licensed Products.
“Upgrade”: modifications to a Software consisting of addition al functionality as reflected in changes to the app licable Specification
and resulting in a new Version.
“Version”: a version of Software made generally available for commercial distribution consisting of a level of f unctionality as
identified in the Specifications for the version (e.g., Version 5.1, 5.2 or 6.0), running on a specified Authorised Software Platform.
2. License Grant.
End User who has paid all and any applicable Licens e fees is granted a limited, personal, non-exclusiv e, and non-transferable license to
use the Licensed Products ordered from Licensor by means of a Purchase Order and properly identified o n such Purchase Order, on one
## Page 2
Confidential
Evidian End User License – v2012-04 Page 2 of 4 In itials …………../…………..
Designated System, for End User’s Internal Business Purposes in compliance with and subject to the pre sent End User License Terms
and Conditions, (“License”). End User’s right to us e the Licensed Product shall include the right to make one (1) copy of such Licensed
Product solely for backup or archival purposes. Certain Licensed Products are licensed for use on a De signated System that is a central
server based computer system (“Designated Server Sy stem”) and other Licensed Products are licensed for use on personal computer
based systems deployed in a central or remote locat ions (the “Designated Client System”). The right to use the Licensed Product on a
Server System or a Client System, and the number of users (concurrent or not) authorised to use the Li censed Product, depends on the
type of Licensed Products End user has ordered and on the License Fees paid by End-User for the Licen sed Product,. Unless otherwise
specified, End User shall only have the right to in stall each Licensed Product on one Designated Syste m (Server System or Client
System) and with one authorised user for such Designated System.
3. Usage Conditions And Limitations.
End-User agrees to the following conditions and lim itations on the use of the Licensed Products: (a) t he Agreement entered into by and
between Licensor and End User and the rights grante d, pertaining to Licensed Products shall in no even t be construed as being a sale of
intellectual property rights, a sale of a software copy, or a transfer of ownership of the rights to t he Licensed Product; (b) End User,
shall not sell, lease, transfer (except as explicit ly set forth in section 14 of these End User Licens e Terms and Conditions), or otherwise
dispose of or make available the Licensed Product t o others, (c) End User shall secure and protect the Licensed Product using the same
degree of care it uses to protect its own proprieta ry rights, but in any case not less than reasonable care; (d) End User shall not modify,
reverse engineer, or decompile the Licensed Product in whole or in part, except as explicitly provided by law; (e) if Licensed Product
License Fee is based on a maximum number of users allowed to access the Licensed Product, or any other similar restriction, End User shall
not use or permit the use of the Licensed Product beyond that authorised by the License Fee or in violation of any other similar restriction;
and (f) Evidian and its suppliers are third party beneficiaries of the Agreement and may enforce the dispositions contained herein directly
against End User even though they are third parties and not a party to the Agreement. Any transfer of the Licensed Product from one
Designated System to a different Designated System shall be subject to the terms and conditions set forth in Section 14 below.
Licensed Products are not designed for any consumer , military or inherently dangerous application. The terms of this agreement do not
authorise the use of the Licensed Products for any consumer application (including but not limited to personal, family or household
use); any inherently dangerous applications (includ ing but not limited to nuclear, aviation, mass tran sit, or medical applications) ; or
any military applications (including but not limite d to design, development or production in connectio n with any military, nuclear,
ballistic, biological and chemical weapons or crypt ographic end use), any use within any “prohibited c ountry”, as defined from time to
time under applicable U.S. export laws and regulati ons, any use by a “prohibited person” on the “denie d persons list” or use by anyone
who has violated the export laws of any jurisdiction.
4. Support.
End User may obtain remedial support services for t he Licensed Product(s) (“Support”) from Licensor in accordance with the terms
and conditions of a Support and Maintenance contrac t that must be formally entered into by and between Licensor and the End-User
and subject to payment by End-User of the applicable Support Fees. .
5. Ownership and Proprietary Rights.
Title to Licensed Products and all patents, copyrig ht, design rights, trade secrets and other propriet ary rights in or related to Licensed
Product are and remain the exclusive property of Ev idian and its suppliers. End User shall not take an y action that jeopardises such
proprietary rights or acquire any right except the limited use rights specified in this Agreement.
6
. Infringement.
Licensor shall defend or settle any claim brought against End User alleging infringement of any copyright in the United States, Canada,
the European Union or Japan by the Licensed Product, provided that the End User immediately notifies Licensor in writing of any such
claim, gives Licensor full information and assistance, and allows Licensor or its suppliers to control fully the defence or settlement of
any such claim. If the claim has occurred or in Licensor’s opinion is likely to occur, Licensor may, at its election and expense, either
obtain for End User the right to continue using the Licensed Product, replace, correct or modify it so that it is not infringing, or
terminate the license for the infringing Licensed Product, and grant End User a credit based on the net book value of the License Fee
paid for the Licensed Product on the basis of a five years straight-line depreciation. Licensor shall not be liable if any copyright
infringement claim is based upon: (i) the interconnection, operation or use of the Licensed Product in combination with software not
supplied by Licensor; (ii) use or operation of the Licensed Product in a manner for which it was not designed or recommended by
Evidian; (iii) alteration, adaptation or modification of the Licensed Product; (iv) use of the Licensed Product which does not involve the
most recent Service Pack of the most recent Version published by Evidian or (v) use of the Licensed Product after End User has
received written notice that the Licensed Product infringes the copyright of a third party. Licensor is not liable for any patent
infringement claim.
7. LIMITED WARRANTY.
LICENSOR WARRANTS THAT THE LICENSED PRODUCTS COMPLY WITH THEIR SPECIFICATIONS AT THE
TIME OF DELIVERY. LICENSOR (AND EVIDIAN) GIVE(S) NO OTHER WARRANTY OF ANY KIND WITH RESPECT
## Page 3
Confidential
Evidian End User License – v2012-04 Page 3 of 4 In itials …………../…………..
TO THE LICENSED PRODUCT, WHETHER EXPRESS OR IMPLIED , ARISING BY STATUTE OR OTHERWISE IN
LAW, OR FROM A COURSE OF DEALING, OR USAGE OF TRADE AND HEREBY SPECIFICALLY DISCLAIM ANY
IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE. SOFTWARE PRODUCTS ARE TECHNICALLY ADVANCED PRODUCTS. IN THE CURRENT STATE OF
INFORMATION TECHNOLOGY IT IS NOT POSSIBLE TO VERIFY AND TEST ALL POSSIBILITIES OF USE.
THEREFORE THE LICENSED PRODUCTS ARE LICENSED “AS IS ” AND LICENSOR (AND EVIDIAN) DO(ES) NOT
WARRANT THAT THE LICENSED PRODUCTS ARE FREE OF ERRO RS OR THAT THE USE OF THE LICENSED
PRODUCTS WILL BE UNINTERRUPTED NOR THAT THEY WILL M EET THE END USER’S REQUIREMENTS. NO
REPRESENTATION OR OTHER AFFIRMATION OF FACT, INCLUD ING, BUT NOT LIMITED TO STATEMENTS
REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMA NCE OF THE LICENSED PRODUCT WHETHER
MADE BY LICENSOR’S (OR EVIDIAN’S) EMPLOYEES OR OTHE RWISE, SHALL BE DEEMED TO BE A WARRANTY
FOR ANY PURPOSE OR GIVE RISE TO ANY LIABILITY OF LI CENSOR (OR EVIDIAN) WHATSOEVER. IT IS
EXPRESSLY AGREED THAT ARTICLE 1641 ET SEQ. OF THE F RENCH CIVIL CODE WILL NOT APPLY.
8. Limitation of liability.
To the maximum extent permitted by applicable law, in no event shall Licensor or its suppliers be liab le to End User or any one for
punitive damages, incidental damages, lost profits, lost savings or any other incidental or consequential damages, regardless of the form
of action, even if Licensor has been advised of the possibility of such damages, resulting from the use of or inability to use the Licensed
Products. For any claim arising out of or relating to the use or possession of the Licensed Products, if Licensor’s liability is settled by a
final decision of a competent court, End User’s exc lusive remedy and Licensors entire liability in con tract, tort (including negligence),
or otherwise shall not exceed, in the aggregate, th e lesser of (a) 100.000 euros or (b) the License Fe es paid by End User for the
Licensed Product. Except for an action or motion fo r payment, no action or motion in any form arising out of the Agreement or the use
or possession of the Licensed Products shall be int roduced more than two years after the cause of acti on has arisen. Except for payment
obligations, in the case of a force majeure event, the non performance of either party shall be excuse d to the extent performance is
rendered impossible due to causes beyond such party’s reasonable control.
9. Confidentiality.
End-User acknowledges and agrees that the Licensed Products contain confidential information, trade se crets, and know-how which is
the exclusive property of Evidian or its suppliers, and that all such confidential and proprietary inf ormation shall be deemed
“Confidential Information” by End User. In additio n, “Confidential Information” means any information pertaining to Evidian
Licensed Products.. “Confidential Information” shal l not include information which (i) is or becomes g enerally known or available by
publication, commercial use or otherwise through no fault of End User; (ii) is already known and has b een reduced to tangible form by
End User is not subject to restriction; (iii) is in dependently developed or learned by End User; or (i v) is lawfully obtained from a third
party that has the right to make such disclosure. E nd User shall protect Confidential Information from unauthorised dissemination and
use with the same degree of care, but not less than reasonable care, that End User uses to protect it s own like information for a period
of five years following reception. End user shall n ot disclose Confidential Information to third parti es without the prior written consent
Evidian. Except as expressly provided herein, no o wnership or license rights are granted to End User in any Confidential Information.
End User may disclose Confidential Information to i ts employees, representative, agents or affiliates (“Representatives”) on a need-to-
know basis, provided that End User shall require ea ch such Representatives’ compliance with this Agree ment. Notwithstanding the
foregoing or any other terms and conditions contain ed herein, End User’s obligations of confidentialit y resulting from these End User
License Terms and Conditions shall not be construe d to limit End User’s right to independently devel op or acquire products without
use of the Confidential Information.
10. License Term and Termination.
The license term for the Licensed Products ordered, commences upon delivery of the Licensed Products a nd continues for the duration
of the period defined by the related Licence Fee unless terminated earlier as provided herein. The License term for the Licensed
Product shall automatically terminate in the follow ing circumstances: (a)End User breaches any provisi on of the Agreement or of these
End User License Terms and Conditions with respect to the Licensed Product, and fails to cure such bre ach within thirty calendar days
following written notice by Licensor to End User; o r (b) End User ceases to use the Software on the De signated System upon which the
Software was licensed for use, unless it has been v alidly transferred to another Designated System in compliance with section 14
below. Upon termination of the License, End User sh all remove the Licensed Product from the applicable Designated System, destroy
the original and all copies and certify such destruction in writing to Licensor at Licensor’s request.
11. Export Controls And Prohibited Use.
End User acknowledges that Licensed Products (and r elated technical data) are or may be dual use goods and/or subject to United
States Export Control laws and/or French Export Adm inistration laws, and that the transfer of such Lic ensed Products and/or related
technical data to certain countries is prohibited o r restricted or subject to prior authorisation of U S and/or French governmental
authorities. End User expressly agrees not to expor t, re-export, transfer or otherwise communicate any portion of such Licensed
Products to or from any country to which the export , re-export or transfer of the Licensed Products ar e prohibited or restricted by the
laws and regulations of France and/or the US applic able at the time of export, except in strict compli ance with all such laws and
## Page 4
Confidential
Evidian End User License – v2012-04 Page 4 of 4 In itials …………../…………..
regulations. End User shall not export or re-export any Licensed Product, related technical data or an y portion thereof to any country
for which the French government or any agency there of and/or the United States government or any agenc y thereof require an export
license or other approval without first obtaining f rom the French authorities and/or the United States authorities such export license(s)
or approval.
12. Audit.
Licensor is entitled and has the right to conduct o r have conducted an audit in order to verify that E nd-User complies with these End
User License Terms and Conditions,. Any such audit shall be at Licensor 's expense.
13. Governing Law
Notwithstanding the governing law applicable to the Agreement, any License granted is governed by the laws of the state of France
except for conflict of law provisions which shall not apply.
14. Transfer Restrictions.
If End User is temporarily unable to use the Licensed Product on the Designated System consisting of a Server System because of conditions
beyond End User’s control, End User may temporarily use the Licensed Product on another Designated Sys tem consisting of a Server
System, provided that End User provides Licensor with prior written notice and all information necessary for the issuance of a Temporary
Key, whereupon a Temporary Enabling Key to allow such temporary or back up usage of the Licensed Product on the alternative Designated
System (“Back-up System”) shall be issued. In addition, subject to the provision of thirty days written notice, End User may permanently
transfer the Licensed Product to a different Design ated System that is a Server System (“Replacement D esignated Server System”) by
notifying Licensor in writing that the usage of the Licensed Product will be discontinued on the then current Designated System
(“Original Designated Server System”). End User agr ees to destroy all copies of the Licensed Product o n any Back-up System when
the temporary failure of the Designated System is c orrected and/or on any Original Designated Server S ystem within twenty four (24)
hours of the installation of the Licensed Product o n the Replacement Designated Server System. End Use r shall certify such destruction
in writing to Licensor. If End User requests a tran sfer to a Back-up System or to a Replacement Design ated Server System more than
once in any given calendar year, the provision of a new Key for the Replacement Designated Server Syst em or Back-up System will be
subject to the payment of the then current Key replacement fee.
If End User wishes to transfer the Licensed Product licensed for use on one Designated System that is a Client System (“Original Designated
Client System”), to be used on a different or new Designated System (“Replacement Designated Client System”), End User shall be entitled
to use the Licensed Product on the Replacement Designated Client System, provided that such Replacement Designated Client System must
be a replacement for the Original Designated Client System, and provided further that End User agrees to destroy all copies of the
Licensed Product on the Original Designated Client System within twenty four (24) hours of the install ation of the Licensed Product on
the Replacement Designated Client System, and certifies such destruction in writing to Licensor.
Notwithstanding the foregoing, for the purposes of this Agreement, a Back-up Server System, Replacement Designated Server System, or a
Replacement Designated Client System (each a “Replacement System”) shall be deemed the Designated System, subject to the following
additional restrictions: (a) the Replacement System must be stated in Evidian’s then published documentation as being a Designated System
upon which the Licensed Products concerned can operate as part of a valid configuration; (b) if the Licensed Product being transferred to the
Replacement System is licensed to End User based on a limited number of concurrent users or other such restriction, then the same number
of concurrent users or other such restriction shall apply when the Licensed Product is used on the Replacement System. If a greater number
of concurrent users will be granted access to the Licensed Product or other such restrictions will not be complied with on the Replacement
System, then End User shall be required to pay all additional License Fees applicable to the new confi guration within thirty (30) days
following the transfer of the Licensed Product to the Replacement System; (c) End User ceases any further use of the Licensed Product on
the former Designated System once the Licensed Product is transferred to the Replacement System; and (d) End User is responsible for
installing the Licensed Product on the Replacement System and if End User had paid Support fees for th e Licensed Product when
licensed for use on the original Designated System, Licensor shall, if available for the Version conce rned, provide Support for the
Licensed Product when installed on the Replacement System at no additional charge for the balance of t he then current Support term,
however Licensor shall be entitled to invoice End U ser on a time and materials basis, subject to resou rce availability, for any error or
problem reported by End User that is due to either improper installation by End User or differences i n the Replacement System
environment when compared to the original Designated System environment that affect Support of the Licensed Product.
End User may not transfer the Licensed Product to a Designated System running a different Authorised S oftware Platform without
Licensor’s prior written consent. Licensor reserves the right to charge additional fees and impose add itional transfer restrictions with
respect to the use of the Licensed Product on the new Authorised Software Platform.
## Page 5
Co nf identi al
General Terms and Conditions for
Support and Maintenance
for Evidian Licensed Products Page 1 of 4 Initials ………….…./………..…
GENERAL TERMS AND CONDITIONS
FOR
STANDARD SUPPORT AND MAINTENANCE OF EVIDIAN LICENSED PRODUCTS
0. DEFINITIONS.
0.1 Definitions . Any first letter capitalised terms in this docume nt shall have the meanings ascribed to them below o r as may
be set forth elsewhere in the Agreement.
“Authorised Software Platform”: an operating system platform and other prerequisite software, on which the Software
has been tested and qualified by Evidian.
“Correction”: a permanent Fix.
“Designated System”: the designated computer system running an Authorise d Software Platform, on which the End User
first runs the Licensed Product.
“Documentation”: any user manuals, any other related materials provi ded as part of Support and all changes made to
such manuals and other materials, that are provided by Evidian for use in connection with the Licensed Product in the
English language, including in electronic format.
“End User”: the person or entity who is authorised to access and use the Licensed Product for its own Internal Business
Purpose and who is identified in the Purchase Order.
“Fix”: a correction of an error in a Software product.
“Internal Business Purpose”: use of the Licensed Products for an End User’s own business purposes, and not (i) for
redistribution to third parties, or (ii) for time s haring, or (iii) for outsourcing, or service bureau use.
“Key”: an alpha numeric string of characters tied to a MAC address or other such system identifier, issued by Evidian and
that allows the End User to use the Licensed Produc ts. Keys may be permanent or temporary. A temporary key allows the
Licensed Product to function unhindered for a limit ed period.
“Licensed Product(s)”: (a) the Software, (b) any related Fixes, Cor rections and Service Packs, and (c) the
Documentation, licensed directly or indirectly by Ev idian pursuant to and under a valid End-User Licens e Agreement
“Licensor”: the person or legal entity to whom Evidian has gran ted the right to sub-license Evidian Licensed Products
and who has granted End User a License to use Evidi an Licensed Products.
“Minimum Hardware Configuration”: the minimum hardware configuration necessary to run the Licensed Product, as
specified by Evidian.
“Service Pack” : A set of coherent Fixes for a given Version of the Software compiled together and including all previous
Fixes for that particular Version,
“Software ”: both the computer program(s) developed by Evidia n or by third parties and any published application
programming interfaces that are marketed by Evidian as part of Evidian Licensed Products.
“Specifications”: the official document issued by Evidian setting for th the technical specifications for the Licensed
Product and consisting of the applicable Release No te provided as part of the Documentation for the Li censed Product.
“Third Party Product”: a product that is not proprietary to Evidian but fo r which Evidian has been granted certain
distribution rights.
“Update”: modifications of the Software consisting of correcti ons and certain minor improvements or enhancements of
existing functionality thereby updating the technic al level of a given Version and giving rise to a new technical level or
evolution.
“Upgrade”: substantial modification of the Software consisting of additional functionality as reflected in changes to the
applicable Specifications.
## Page 6
Co nf identi al
General Terms and Conditions for
Support and Maintenance
for Evidian Licensed Products Page 2 of 4 Initials ………….…./………..…
“Version : a version of the Licensed Product made generally av ailable by Evidian for commercial distribution consisting
of a level of functionality as identified in the S pecifications for that Version and running on a spe cified Authorised
Software Platform.
1. – SUPPORT SERVICES
1.1 Remedial software support and software evolution subs cription services (“Support and Software Subscripti on”) for the
Licensed Products are provided under a reasonable e fforts basis and under the terms and conditions set forth in these
Terms and Conditions. Notwithstanding the foregoing , additional special terms and conditions for Suppo rt and Maintenance
may be applicable to Licensed Products that are not pr oprietary to Evidian (“Third Party Product Suppo rt and
Maintenance Terms”).
1.2 Ordering . End User may order Support and Maintenance as def ined in the present Terms and Conditions, under the
conditions set out in the present document, by mea ns of a Purchase Order. End User agrees to the “All o r None Rule” for
all orders of Support and Maintenance, such that if Support and Maintenance is ordered for any License d Product, then
Support and Maintenance must be ordered for all Lic ensed Products belonging to the same product line a t the same level
of Support and Maintenance coverage. All Purchase Ord ers covering Support and Maintenance for an Evidian Licensed
Product shall specify:
(i) the number of licences of each installed Evidian Li censed Product with the corresponding MI reference and the
version number;
(ii) where appropriate, the starting date for the Support and Maintenance covered by the Purchase Order; and
(iii) the amount of the Support and Maintenance Fee.
1.3 Specific Situations
(i) In the exceptional event where Support and Maintenan ce has not been ordered at the same time as the Licensed
products, such Support and Maintenance services may be subsequently ordered on the condition that the Licensed
Product(s) installed comply with the latest current technical level available and subject to payment, in addition to the
corresponding Support and Maintenance Fees, of a su pplementary Support and Maintenance Late Registrati on Fee .
The amount of the Support and Maintenance Late Regi stration Fee shall be determined with regard notabl y to the
version and technical level of the Licensed Product s ordered.
(ii) In the event where a Support and Maintenance contra ct has been interrupted, a subsequent Support and Maintenance
contract may only be ordered on the condition that the Licensed Product(s) installed comply with the la test current
technical level available and subject to payment, i n addition to the corresponding Support and Mainten ance Fees, of
a supplementary Support and Maintenance Reinstatement Fee. The amount of the Support and Maintenance
Reinstatement Fee shall be determined with regard n otably to the duration of the interruption and the version and
technical level of the Licensed Products installed.
1.4 Technical Contacts . End User shall designate in writing its principal t echnical contacts, responsible for all technical
information, anomaly reports, or technical not ifications concerning the delivery of Support and Maintenance of the
Licensed Products(“Technical Contacts”). End Use r’s Technical Contacts shall not exceed four persons. All such
Technical Contacts shall be qualified and trained i n the use of the supported Licensed Products
1.5 Installation Of Fixes, Service Packs, Correcti ons. It shall be End User’s responsibility to interpret a nd apply remedial
instructions recommended by Evidian and to install Fixes, Service Packs or Corrections to the Licensed Products. End
User must accept or reject a Fix, Correction or Serv ice Pack within thirty calendar days of delivery by Licensor. If End
User fails to do so, such Fix shall automatically be deemed accepted by End User. Fixes, Service Packs a nd Corrections
must be installed by End User as directed by Evidian in accordance with Evidian recommendations. All such Fixes,
Corrections and Service Packs are governed by the L icense terms and conditions applicable to the Licen sed Products and,
upon installation, also become subject to Support a nd Maintenance for the remaining period in the then current Support
and Maintenance Term for the Licensed Product for w hich the Fix, Service Pack or Correction was installed.
2. - SUPPORT TERM AND TERMINATION
2.1 Support and Maintenance Term.
The initial term during which Licensor provides Supp ort and Maintenance for Licensed Products commences upon the
Delivery of the Licensed Product and continues for t welve months (the “Initial Support and Maintenance T erm”). The
Initial Support and Maintenance Term automatically renews for subsequent twelve month period(s) (the “Subsequent
Support and Maintenance Term(s)”), subject to early termination as provided herein (each such Periods being referred to
as a “Support and Maintenance Term”). Notwithstandi ng the foregoing, if any Licensed Products are inst alled upon a
Designated System on which there are already License d Products installed and for which a Support and Maintenance
Term has commenced, the Initial Support and Mainten ance Term for the newly installed Licensed Products shall be equal
to the time remaining in the current Support and Maintenance Term pertaining to the Licensed Pro ducts previously
installed.
2.2 Termination
## Page 7
Co nf identi al
General Terms and Conditions for
Support and Maintenance
for Evidian Licensed Products Page 3 of 4 Initials ………….…./………..…
(i) End User may terminate Support and Maintenance for all Licensed Products belonging to a same product l ine and
only for all Licensed Products belonging to a same product line upon at least thirty days’ prior writt en notice,
effective at the end of the then current Support an d Maintenance Term.
(ii) Licensor reserves the right to alter or discontinue Support and Maintenance for any of the Licensed Pr oducts with at
least three months’ notice, in which event provided that Licensor shall in this event refund a pro rat a portion of the
Support and Maintenance Fees paid by End User for s uch altered or discontinued Support and Maintenance.
(iii) Support and Maintenance services may be terminated by Evidian without enduring any liability in the following
circumstances:
(a) End User fails to pay any due Support and Maintenan ce Fees and does not remedy such failure within thirty
days of receiving written notification of such from Evidian.
(b) End User breaches any of its obligations resulting from the Contractual Documents and does not remedy such
breach within thirty days of receiving written noti fication of such from Evidian. Such Termination sha ll not
give rise to any refund of Support and Maintenance Fees and shall be in addition to any other remedy t hat may
be available to Evidian.
3. - DESCRIPTION OF SUPPORT AND MAINTENANCE.
3.1 Standard Support and Maintenance. Subject to payment of appropriate Support and Main tenance Fees and unless
otherwise provided in the contract between Licensor and End User, End User is entitled to the following remote Support
and Maintenance related services:
(i) On-line support from Licensor from 9:00 AM to 5:00 P M, CET Monday through Friday.
(ii) Delivery of Service Packs, Fixes and Corrections fo r the Licensed Product.
(iii) Supply of Updates at no further charge in compliance with section 3.3 hereunder.
3.2 Exclusions and Ancillary Services.
(i) Notwithstanding any provisions of this Agreeme nt to the contrary, Support and Maintenance does not cover
incidents resulting or arising from any of the following:
(a) incorrect usage of the Licensed Product;
(b) modification of the Licensed Product by any party o ther than Evidian;
(c) any unauthorised change in Authorised Software Platf orm for the Licensed Product;
(d) failure to meet the Minimum Hardware Configuration for the Licensed Product;
(e) failure to properly install a Licensed Product, Fix , Service Pack or Upgrade;
(f) failure to install a Fix or Service Pack or install ation of a fix or service pack in breach of any te rms and
conditions contained in the present Agreement
(g) installation of an Upgrade in breach of any terms a nd conditions contained in the present Agreement
(ii) Support and Subscription does not include the follo wing, which are outside the scope of Support and Maintenance
and/or are subject to special terms and conditions:
(a) development of modifications to the Licensed Produc ts that would result in changes to the Specifications;
(b) development of new functions for the Licensed Products;
(c) assistance with the personalization or customisation of the Licensed Products.
(iii) Any ancillary support services (“Ancillary Services” ) not included in Support and Maintenance as descri bed in the
present document may be provided subject to availa bility of appropriate personnel and subject to the payment by
End User of then current standard time and materials rates for such Ancillary Services for which a quota tion will be
provided upon request. Such Ancillary Services may i nclude the following:
(a) support required to restore a Licensed Product to proper operating condition as a result of End User’s unsuccessful
attempts to install Licensed Products, Fixes, Service Packs, Upgrades;
(b) on-site support provided pursuant to End User’s req uest after telephone/on-line remedial services hav e been
performed; or
(c) other support related services as mutually agreed t o in writing by the Parties.
3.3 Updates. End User who benefits from Support and Maintenance an d has paid related Support and Maintenance Fees shall
be entitled to receive at no additional charge , the Updates of the Licensed Products under Support that are made
commercially available by Evidian to all customers entitled to benefit from Support and Maintenance, o n the terms and
conditions described hereafter:
(i) Updates supplied by Evidian within the framework of t he Support and Maintenance contract shall be considered
Licensed Products licensed under the License Agreem ent covering the Licensed Products for which such Updates
are supplied (the "License Agreement") and shall as such be governed by all the provisions of the License
Agreement, including but not limited to provisions related to utilisation rights, protection of Evidia n's intellectual
property rights, restrictions on the maximum number of authorised users or on the use, transfer, expor tation and re-
exportation of the Licensed Products and provisions pertaining to warranty and liability.
(ii) It is End User’s responsibility to ensure that its Designated Systems on which Updates supplied by Evidi an are to be
installed, meet the necessary technical requirement s, including requirements related to the Authorised Software
## Page 8
Co nf identi al
General Terms and Conditions for
Support and Maintenance
for Evidian Licensed Products Page 4 of 4 Initials ………….…./………..…
Platform, the Minimum Hardware Configuration, and the Licensed Product Versions, to be used with or repla ced
by, the Update.
(iii) As soon as a new Update of the Licensed Product cover ed by a Support and Maintenance contract is available,
Licensor shall notify End User who shall indicate the Updates required with the appropriate configuration
information.
(iv) All Support Terms and Conditions contained in these General Terms and Conditions and in Evidian’s End User
License Terms and Conditions shall apply to any Upd ates supplied under this Agreement.
3.4 Upgrades. Upgrades may be ordered from Licensor at the then c urrent rates.
4 - SUPPORT PROCEDURE
4.1 Handling Licensed Product Problems
(i) When an incident with the Licensed Products occurs, End User must first attempt to determine whether the incident
is caused by the Licensed Products or is due to out side causes such as configuration errors or user er ror, or any other
cause.
(ii) If End User determines that the incident is due to the Licensed Products under Support and is unable t o resolve the
incident, End User may report the incident to Licen sor’s Support Centre;
(iii) If the incident is caused by a Problem that is not a Problem known to Licensor or if a solution to a kn own Problem is
not then currently available, End User shall send an y additional information requested by Licensor in o rder to allow
Licensor to understand the nature and cause of the incident.
4.2 Levels of Priority. The information provided by End User with respect to the reported incident must indicate the level of
priority End User believes should be assigned to th e incident based on the classification set forth below:
(i) “High Priority”: a major incident that renders the Licensed Product inoperative or causes the Licensed Product to
substantially fail (e.g., system has crashed or is effectively inoperable).
(ii) “Medium Priority”: a moderate incident that substan tially disrupts or degrades the performance of the Licensed
Product or materially restricts the use of the Lice nsed Product (e.g., partially inoperable).
(iii) “Low Priority”: a minor incident that has a minor im pact on the use of the Licensed Product.